FAQs

Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: When you place an order on our website, we will ship it out within 2 days.Once your order has been shipped, you will receive a notification including a tracking number through email provided during checkout. If an order update was not received, please reach out to us at Customerservice@Remeax.com and we will provide a response within 24 hours!

Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We ship worldwide.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: IS A QUALITY GUARANTEE PROVIDED FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We will give you a satisfied solution.

Q: HOW CAN I GET IN CONTACT WITH YOU?
A: We handle customer service through email. Send us an email at Customerservice@Remeax.com with any questions or concern that you have.